Privacy Policy

1. Introduction

FGC Clean is a computer systems design and technical services studio operated by TRS Mobile Service LLC, a Utah limited liability company with its principal place of business at 14455 S Muirwood Cir, Herriman, Utah 84096-8218, United States. This Privacy Policy describes how TRS Mobile Service LLC, operating as FGC Clean and through the website fgcclean.hair, collects, uses, discloses, and protects information obtained from visitors and users of our website, services, and related platforms.

At FGC Clean, we recognize that privacy is a cornerstone of trust in any professional relationship. Whether you are exploring our systems engineering capabilities, submitting an inquiry through our contact form, or engaging with our technical content, we are committed to handling your information with the same rigor and precision that defines our engineering practice. Located in Herriman, Utah, TRS Mobile Service LLC serves clients across the United States and internationally, and this policy is designed to meet or exceed applicable privacy standards in every jurisdiction where we operate.

By accessing or using the FGC Clean website at fgcclean.hair, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any portion of this policy, you should discontinue use of our website and refrain from submitting information through our contact channels. This policy applies solely to information collected through our website and direct communications with FGC Clean, and does not extend to third-party websites, services, or platforms that may be linked from our site.

2. Information We Collect

FGC Clean collects several categories of information, each serving a distinct purpose in our operations. We are deliberate about what we collect and transparent about why each category matters.

2.1 Information You Provide Voluntarily

When you interact with our website or communicate with FGC Clean directly, you may choose to provide certain personal information. This includes information submitted through our contact and inquiry forms, such as your full name, email address, organization name, and the details of your project or inquiry. You may also provide information when you correspond with us via email at serve@fgcclean.hair, call us at +1 (618) 577-2192, or engage with our team through any other communication channel.

The information you share in project overviews, technical briefs, and consultation requests is treated with the utmost confidentiality. We understand that infrastructure details and business objectives are sensitive in nature, and we handle them accordingly.

2.2 Information Collected Automatically

When you visit fgcclean.hair, our servers automatically log certain technical information. This includes your IP address, browser type and version, operating system, referring URL, pages visited, timestamps of visits, and time spent on each page. This data is collected through standard server logs and does not identify you personally unless combined with other information you have provided.

We do not use behavioral advertising cookies, third-party tracking pixels for retargeting, or fingerprinting technologies. Our use of automated data collection is strictly limited to operational analytics, security monitoring, and improving the performance of our website.

2.3 Information from Third Parties

In limited circumstances, FGC Clean may receive information about you from third-party sources. For example, if a colleague refers you to our services, we may receive your name and contact details. If your organization engages FGC Clean for a project, we may receive professional contact information through procurement or vendor management platforms. In all such cases, we treat third-party information with the same protections as information you provide directly.

3. How We Use Your Information

FGC Clean uses the information we collect for specific, legitimate business purposes. We do not use your information in ways that are incompatible with the purposes for which it was collected without first providing notice and, where required, obtaining consent.

3.1 Service Delivery and Communication

The primary use of your information is to respond to your inquiries, provide the services you request, and communicate with you about your projects. When you submit a contact form or reach out to FGC Clean, we use your contact details to respond, schedule consultations, deliver proposals, and manage ongoing engagements. Every inquiry submitted through fgcclean.hair receives a response within one business day, and we rely on the information you provide to ensure those responses are accurate and relevant.

3.2 Business Operations and Analytics

We analyze aggregated, de-identified data to understand how visitors interact with our website, which pages are most useful, and how we can improve the user experience. This includes tracking page load performance, identifying broken links, and assessing content effectiveness. We also use aggregated data for internal reporting, capacity planning, and strategic decision-making.

3.3 Security and Compliance

FGC Clean uses technical information, such as IP addresses and access logs, to monitor for security threats, prevent fraud, detect unauthorized access attempts, and ensure the integrity of our systems. We also use information as necessary to comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.

3.4 Marketing and Communications

With your consent, FGC Clean may send you occasional updates about our services, technical insights, or relevant industry developments. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism included in every marketing email. We do not send unsolicited commercial messages to individuals who have not expressed interest in our services.

4. How We Share Your Information

FGC Clean does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only in the limited circumstances described below, and always under terms that respect the confidentiality commitments made in this policy.

4.1 Service Providers

We engage trusted third-party service providers who perform functions on our behalf, such as web hosting, email delivery, analytics, and IT infrastructure management. These providers are contractually bound to use your information only as necessary to provide services to FGC Clean, and are prohibited from using your information for any other purpose. We carefully evaluate each provider for security, reliability, and compliance before granting access to any data.

4.2 Business Partners and Affiliates

In the course of delivering services, FGC Clean may collaborate with partner firms, subcontractors, or subject-matter experts. If a project requires sharing your information with such partners, we will obtain your prior consent unless the sharing is integral to the agreed scope of work and covered by existing confidentiality agreements.

4.3 Legal Obligations and Protection

FGC Clean may disclose information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of FGC Clean, TRS Mobile Service LLC, our clients, or the public. In such cases, we make reasonable efforts to notify affected individuals unless prohibited by law.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of the assets of TRS Mobile Service LLC, your information may be transferred as part of the transaction. We will provide notice on our website and via email if such a transfer results in a material change to the way your information is handled.

5. Retention and Security

FGC Clean and TRS Mobile Service LLC take data security seriously and employ a layered defense strategy to protect the information entrusted to us. This section outlines our retention practices and the security measures we maintain.

5.1 Data Retention Periods

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry and correspondence records are typically retained for the duration of the business relationship plus a period of three years following the last interaction, unless a longer retention period is required for legal, regulatory, or contractual reasons. Server logs and automated technical data are retained for a rolling period of ninety days for security and operational analysis, after which they are automatically purged or anonymized.

5.2 Administrative Safeguards

Access to personal information within FGC Clean is restricted to authorized personnel who have a legitimate business need. All team members and contractors are subject to confidentiality obligations and receive regular training on data protection practices. Access permissions are reviewed quarterly, and access is promptly revoked upon role changes or termination.

5.3 Technical Safeguards

FGC Clean implements industry-standard technical measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using Transport Layer Security (TLS 1.3), encryption of sensitive data at rest using AES-256, network segmentation and firewall protection, regular vulnerability scanning and penetration testing, intrusion detection and prevention systems, and multi-factor authentication for administrative access to all systems.

5.4 Physical Safeguards

Our infrastructure is hosted in secure, access-controlled data centers with 24/7 surveillance, biometric entry controls, redundant power and cooling, and fire suppression systems. Physical access to server infrastructure is strictly limited to authorized personnel of our hosting providers, who themselves maintain SOC 2 Type II and ISO 27001 certifications.

5.5 Incident Response

FGC Clean maintains a documented incident response plan that is tested annually. In the event of a data breach involving personal information, we will notify affected individuals and relevant authorities within the timeframes required by applicable law. Our incident response procedures include containment, forensic investigation, remediation, and a post-incident review to strengthen controls against recurrence.

5.6 Third-Party Security Assessment

Before engaging any third-party service provider, FGC Clean conducts a security assessment that evaluates the provider’s data protection practices, certifications, incident history, and contractual commitments. We require all providers to maintain security standards at least as protective as those we apply to our own operations.

5.7 Your Role in Security

While FGC Clean implements robust safeguards, security is a shared responsibility. We encourage you to use strong, unique credentials for any account you may create with us, keep your devices and software updated, and exercise caution when sharing sensitive information over unsecured channels. If you suspect any unauthorized access to your information, please contact us immediately.

6. International Data Transfers

FGC Clean is headquartered in Herriman, Utah, United States, and our primary data processing takes place within the United States. If you are accessing fgcclean.hair from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where our servers and central database are located. The data protection laws of the United States may differ from those of your country of residence.

By using our website or providing information to FGC Clean, you consent to the transfer of your information to the United States. For individuals located in the European Economic Area, the United Kingdom, or other jurisdictions with cross-border data transfer restrictions, we take appropriate safeguards to ensure that your information receives an adequate level of protection. These safeguards include the use of Standard Contractual Clauses approved by relevant regulatory authorities and, where applicable, additional technical, administrative, and contractual measures.

We also assess the legal environments of any countries to which we may transfer data and implement supplementary measures where necessary to ensure the continued protection of your information, regardless of where it is processed.

7. Your Rights and Choices

FGC Clean respects your rights regarding your personal information and provides mechanisms for you to exercise those rights. Depending on your jurisdiction, you may have some or all of the following rights.

7.1 Right to Access

You have the right to request confirmation of whether FGC Clean processes your personal information and, if so, to obtain a copy of that information. Upon receiving a verifiable request, we will provide a structured summary of the categories of information we hold, the purposes of processing, and the categories of third parties with whom the information has been shared.

7.2 Right to Rectification

If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. We will respond to rectification requests within thirty days and confirm once the corrections have been made.

7.3 Right to Deletion

You may request that FGC Clean delete your personal information, subject to certain exceptions. We will honor deletion requests unless retention is required by law, necessary for the establishment or defense of legal claims, or necessary to complete a transaction or provide a service you have requested.

7.4 Right to Restrict Processing

In certain circumstances, you have the right to request that FGC Clean restrict the processing of your personal information. This may apply when you contest the accuracy of your information, when processing is unlawful but you oppose deletion, or when we no longer need the information but you require it for legal claims.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted directly to another data controller where technically feasible. This right applies to information that you provided to us and that we process by automated means.

7.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests, and we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

7.7 Right to Withdraw Consent

Where FGC Clean processes your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe link in any marketing email or contact us directly.

7.8 Right to Non-Discrimination

FGC Clean will not discriminate against you for exercising any of the rights described in this section. We will not deny services, charge different prices, or provide a different quality of service because you choose to exercise your privacy rights.

7.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in Section 10 (Contact Us). We may need to verify your identity before processing your request, which may involve asking you to confirm specific pieces of information we already hold about you. We will respond to all verified requests within the timeframes required by applicable law, generally within thirty to forty-five days.

8. Children’s Privacy

FGC Clean’s website and services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details in Section 10 so that we may take appropriate action.

For individuals between the ages of 13 and 18, we recommend that you review this Privacy Policy with a parent or guardian to ensure that you understand how your information may be used and your rights under this policy.

9. Changes to This Privacy Policy

FGC Clean and TRS Mobile Service LLC reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the Effective Date at the top of this page and provide a more prominent notice on our website for a period of at least thirty days following the change.

If the changes are significant, we may also notify you by email if you have provided us with your email address and have an active business relationship with FGC Clean. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of fgcclean.hair after any changes to this policy constitutes your acknowledgment and acceptance of the updated terms.

For significant changes that materially affect your rights, we will seek your affirmative consent where required by applicable law before applying the new policy to your previously collected information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or FGC Clean’s data practices, we encourage you to reach out. We take every privacy inquiry seriously and will respond promptly and thoroughly.